Refund Policy

1. Overview

At Artisticcategory, we want you to be satisfied with your purchase of Enercorex. This Refund Policy outlines the terms and conditions for returns, exchanges, and refunds. By making a purchase, you agree to this policy.

This policy complies with Norwegian consumer protection laws and applicable EU regulations, including the Consumer Rights Directive.

2. Right of Withdrawal (Cooling-Off Period)

Under Norwegian and EU consumer protection laws, you have the right to withdraw from your purchase within 14 days without giving any reason.

2.1 Withdrawal Period

The withdrawal period expires 14 days from the day on which you, or a third party indicated by you (other than the carrier), acquires physical possession of the goods.

2.2 How to Exercise the Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision by a clear statement. You can:

• Send an email to: admin@artisticcategory.world
• Send a letter to: Hamna 29, 6494 Vevang, Norway

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period expires.

2.3 Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the cost of standard delivery (except additional costs if you chose a delivery option other than the least expensive standard delivery offered).

We will make the reimbursement without undue delay and no later than 14 days from the day on which we are informed of your decision to withdraw, or when we receive the returned goods, whichever is earlier.

3. Return Conditions

3.1 Eligible Returns

In addition to your statutory 14-day right of withdrawal, we offer a voluntary return option for unopened products. To be eligible for a voluntary return:

• The return must be initiated within 30 days of delivery
• Products must be in their original, unopened packaging
• The product seal must be intact
• Products must not be damaged or altered

3.2 Non-Returnable Items

The following items cannot be returned:

• Opened or used products (for health and hygiene reasons)
• Products with broken seals
• Products damaged due to misuse or improper storage
• Products returned after the 30-day return window

3.3 Return Shipping

You are responsible for the cost of returning the goods unless:

• The product is defective or damaged upon arrival
• We sent you the wrong item
• The return is covered by statutory warranty rights

4. Defective or Damaged Products

4.1 Reporting Defects

If you receive a defective or damaged product, please contact us as soon as possible and within a reasonable time after you discovered (or should have discovered) the issue. As a general guideline, notifying us within 2 months is considered timely under consumer rules. Please include:

• Your order number
• Description of the defect or damage
• Photographs of the product and packaging

4.2 Resolution

For confirmed defective or damaged products, we will offer:

• A replacement product at no additional cost
• A full refund including return shipping costs

5. Refund Process

5.1 Refund Timeline

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved:

• Refunds will be processed within 5-7 business days
• The refund will be credited to your original payment method
• Depending on your bank or card issuer, it may take additional time for the refund to appear

5.2 Refund Amount

Refunds will include:

• The full product price
• Standard shipping costs (for eligible returns)

We may deduct from the refund any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

6. Exchanges

If you wish to exchange a product for a different one, please return the original item following our return process and place a new order for the desired product.

7. Statutory Rights

This refund policy does not affect your statutory rights under Norwegian consumer protection laws. You are entitled to:

• A remedy if goods are faulty or not as described
• The right to complain within 2 years (or 5 years for products expected to last significantly longer) of receiving goods
• Repair, replacement, or refund for faulty goods

8. How to Initiate a Return

1. Contact us at admin@artisticcategory.world with your order number and reason for return
2. Wait for return authorization and instructions
3. Pack the product securely in its original packaging
4. Ship the product to the address provided
5. Keep your tracking number and proof of postage

9. Contact Information

For any questions about returns or refunds, please contact us:

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting to the website. The policy applicable to your order is the one in effect at the time of purchase.